We want you to be happy with what you ordered. If something isn't right, here's how it works.
You have 30 days from the day your order arrives to return any unused item in its original condition and packaging. That means the candle hasn't been burned, the spray hasn't been used, the box is still intact. Once we receive the return, we'll process your refund to the original payment method. It usually takes 5-10 business days to show up, depending on your bank.
To start a return, go to the contact form on our website and send us a note with your order number and what you'd like to return. We'll send you the return address and any instructions you need. You're responsible for the cost of shipping the item back unless it arrived damaged or we sent the wrong thing — in that case, we've got you covered.
If something arrives broken, leaking, or not what you ordered, contact us within 7 days of delivery. Send a photo if you can. We'll replace it or refund it, whichever you prefer. We don't want you stuck with something you can't use.
A few things we can't accept: burned candles, used sprays or diffusers, items marked final sale, and anything returned after the 30-day window. Gift cards are non-refundable too.
If you're returning a gift, we can issue store credit instead of a refund to the original payment method. Just let us know when you reach out.
If you have any questions about whether your item qualifies, message us before you ship it back. We'd rather sort it out on the front end than have you go through the hassle of a return that doesn't work out.
We reserve the right to refuse returns that don't meet these conditions, but we'll always tell you why if that happens.