Here's the short version: we ship from the US, and most orders land within a week.
We pack orders Monday through Friday, excluding holidays. If you order before the cutoff time, there's a good chance it goes out the same day. Otherwise, it ships the next business day. You'll get a tracking number by email as soon as it's on the way.
Delivery time depends on where you are. Standard shipping usually takes 3-7 business days. Expedited options are available at checkout if you need it faster. These are estimates, not promises — once the carrier has your box, we can't speed it up or slow it down.
Free shipping applies to orders over a certain amount within the US. If your cart qualifies, you'll see the discount at checkout automatically.
We currently ship within the United States only. If you're outside the US and you're really set on something, reach out through our contact form and we'll see what we can do. No guarantees, but we'll try.
If your tracking hasn't updated in more than 5 business days, let us know. Sometimes packages sit in a hub and then move all at once, but if something looks stuck, we'll poke at it from our end.
If your package arrives damaged, take a photo before you open everything up and contact us within 7 days. We'll sort out a replacement or refund.
If you need to change your shipping address after you've ordered, message us right away. If it hasn't shipped yet, we can usually fix it. Once it's in transit, you'll need to work with the carrier directly.
We don't ship to PO boxes for larger items. Smaller items are usually fine either way.